Privacy matters but it can be confusing. This page explains our approach to privacy on all our Hernyo websites and how it affects you.
These are just the key points. If you need detail, keep reading.
We measure visitors to our websites and products using Google Analytics. This service records what pages you view within our site, how you arrived at our site and some basic information about your computer.
We anonymise the data in Google Analytics – so we don’t know who you are; just that somebody visited our site.
The information we collect helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
Our websites and products may include videos, hosted by Wistia. They record anonymous, aggregated statistics that help us optimise our video content (e.g. at which points in the video are people most likely to stop watching).
If you email our support, we store this communication in a database. Your email address, name and any other information contained in your message to us will be stored.
When you sign up for or use any of our services – paid or otherwise – we will record specific personal information about you, such as your name and email address.
We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of what features are being used at any time.
We also log account and transaction history for accounting purposes, and to monitor our business activities.
Any data you provide us with is securely stored in databases managed by us and nobody has access to your data.
We delete your data from our servers 12 months after you terminate your service with us. We may retain some information where it is legally necessary (e.g. for accounting reasons). If you wish for us to delete your personal data sooner, please email us at email@example.com.
Once logged in to one of our products, we may also track your visit.
We may record your activity while using our products so that we can analyse the experience of our users and diagnose problems. Sensitive data, such as passwords and payment details, are obscured from the recordings.
We may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters or notifications when a report is completed). You have the ability to opt out of any of this communication at any time.
We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.
We use PayPal to bill for all our products online, where we use a combination of PayPal and Recurly. When paying by credit card, Hernyo themselves do not ever have any access to your credit card details. We share information with our payment providers only to the extent necessary for the purposes of processing payments you make via our website.
If you pay for our services via invoice, the information required to raise the invoice will be stored in Xero.
However you pay, details of your financial transactions with us are stored in ChartMogul for the purposes of internal reporting.
Hernyo take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:
Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.
Of course you are responsible for keeping your password and user details confidential. Nobody at Hernyo will ever ask you for your password, so please don’t trust anybody asking you for it.